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FAQ  

FAQ

Ordering & Payment

How do I order online?

We are available to take your phone order Mondays thru Fridays, 10:00 am – 5:00 pm, EST. Call toll free 1 (877) ECO-9753.

You can also send your completed order form to:

Jonäno
Mail Orders
2582 Wexford Run Road
Wexford, PA  15090

How do I redeem gift certificates online?

If you receive a Jonäno Gift Certificate, simply enter the number printed on the gift certificate during check-out on the Payment Info page. If the total amount of your Gift Certificate exceeds the cost of your order, you will be issued a store credit for the difference. If the total amount of your Gift Certificate is less than the cost of your order, you will be asked to provide a credit card number for the remainder.

How do I redeem coupons online?

From time to time, we offer special coupons and discounts which are easily redeemable online. To redeem a coupon online, proceed with your order through the check-out process with your coupon code handy. On the Payment Info page, you can enter your coupon code in the appropriate box. Please note: Coupon codes are case sensitive, so please type it exactly as it appears on your coupon.

Can I place an International order?

Yes! You may Contact Us via email at info@jonano.com to inquire about international restrictions, inquiries, and additional charges. Or, call us toll-free at 1-877-ECO-9753. We are unable to accept checks for international orders.

Shipping & Delivery

How do I check the status of my order?

You will receive an email confirmation within 15 minutes of placing your order. We make it easy to check the status of your order as early as 24 hours after it is placed. Click here to check your order status

Please note: Our order status appears as a pop-up window. If you have Pop-Up Blocker software you will need to temporarily turn it off.

What are your shipping and processing charges?

Click here to view our rates.

Exchanges & Returns

What if I need to return or exchange something?

Everything we sell is covered by our Rock Solid Sami Guarantee–enduring and true like the solid culture from where our name is derived. If one of our products doesn't meet your expectations, simply return it for exchange or refund, no questions asked.